SHE SHIFTS

A Division of Illumination Life Coaching LLC

No Refunds & Cancellation Policy

Effective Date: October 9, 2026

1. Introduction

At She Shifts, we are committed to providing valuable digital resources, transformational coaching experiences, and opportunities for personal development.

We encourage all customers and coaching clients to carefully review product descriptions, program details, pricing, and applicable terms before completing a purchase.

This No Refunds & Cancellation Policy establishes the conditions governing purchases, one-on-one coaching programs, payment plans, community memberships, and cancellations.

2. All Sales Are Final

All purchases made through She Shifts are final and nonrefundable, except for the limited 14-day refund grace period available exclusively to eligible one-on-one coaching clients, as outlined in Section 5, or where otherwise required by applicable law.

This policy applies to:

Digital workbooks, planners, and downloadable resources.
Self-paced courses and recorded educational materials.
One-on-one coaching programs and sessions.
Community memberships and subscriptions.
Other paid products and services offered through She Shifts.

Customers and coaching clients are responsible for reviewing the details of their purchases before completing checkout.

3. Digital Products and Downloads

Due to the digital nature of our products, all purchases of downloadable materials are final and nonrefundable once the product has been delivered or access has been provided.

This includes the Kingdom Alignment Plan (KAP), digital workbooks, planners, and similar resources.

Refunds are not provided because a customer changes their mind, decides not to use a purchased product, or does not complete the material.

If a customer experiences technical difficulties accessing a purchased product, they may contact us for assistance.

Purchasing a digital product separately from a coaching program does not qualify that purchase for the coaching program’s 14-day refund grace period.

4. Self-Paced Courses

Enrollment in a She Shifts self-paced course provides access to the educational materials and resources included in the purchased offer.

All self-paced course purchases are final and nonrefundable.

Failure to begin, complete, or actively participate in a course does not qualify a customer for a refund.

Self-paced course purchases do not qualify for the 14-day refund grace period available to eligible one-on-one coaching clients.

Course access remains subject to the terms communicated at the time of purchase.

5. One-on-One Coaching Programs

Enrollment in a She Shifts one-on-one coaching program represents a commitment to the agreed coaching experience.

14-Day Refund Grace Period

Clients enrolled in the She Shifts one-on-one coaching program may request a refund of their coaching program payment within 14 calendar days of the initial payment date, provided they have not received access to the coaching program, including its materials, resources, or related access links.

Termination of Refund Eligibility

Refund eligibility ends immediately once access to the coaching program or its materials has been provided, regardless of whether the client opens, views, downloads, or uses those materials.

After the 14-day grace period expires, all coaching program payments are nonrefundable.

Exclusions from the Coaching Refund Grace Period

The 14-day refund grace period applies exclusively to payments made toward the one-on-one coaching program.

It does not extend to separately purchased products, services, or subscriptions, including:

The Kingdom Alignment Plan (KAP).
Self-paced courses.
Digital workbooks, planners, and other downloadable resources.
Paid community memberships.
Other separately purchased products or services.

These purchases remain governed by their respective nonrefundable purchase terms, even when the purchaser is enrolled in one-on-one coaching.

Coaching Attendance and Participation

Clients are expected to participate in scheduled sessions, complete assigned activities, and comply with their coaching agreements.

Scheduled Appointments: Clients must provide at least 24 hours’ notice when requesting cancellation or rescheduling of an appointment.

Late Arrivals: A 15-minute grace period applies to scheduled coaching sessions. Arrivals beyond this period may be treated as missed appointments.

Missed Sessions: Three missed sessions without qualifying emergency circumstances may result in termination of coaching services, consistent with the applicable coaching agreement.

Program Pauses: Eligible coaching clients may request a pause of up to 90 days, subject to the terms and approval procedures established in their coaching agreement.

Cancellation or termination of participation does not independently establish eligibility for a refund.

All additional participation requirements remain governed by the signed coaching agreement.

6. Payment Plans

Clients who select an available payment plan agree to the payment amounts, billing dates, and other terms disclosed at enrollment.

Selecting a payment plan does not independently establish refund eligibility.

For one-on-one coaching clients, the 14-day grace period and access restrictions described in Section 5 apply beginning on the date of initial payment.

Any eligible refund will be determined according to the coaching program’s refund provisions and the applicable payment agreement.

Cancellation of participation does not automatically eliminate outstanding payment obligations under an enforceable agreement.

Any applicable payment-plan fees must be disclosed before purchase.

7. Community Memberships and Subscriptions

She Shifts community memberships may operate on a recurring monthly billing basis.

Membership payments are final and nonrefundable.

Customers may cancel their memberships at any time to prevent future recurring charges, subject to the disclosed billing terms.

Cancellation does not ordinarily result in a refund of payments already processed.

Membership access will generally continue until the end of the paid billing period unless otherwise disclosed or required by law.

Community membership payments do not qualify for the one-on-one coaching program’s 14-day refund grace period, even when the member is also an enrolled coaching client.

Customers will be provided with an accessible cancellation method consistent with applicable subscription requirements.

8. Changes to Purchases or Services

Requests to change a purchase, enrollment, or service arrangement will be reviewed according to applicable purchase terms and business policies.

Illumination Life Coaching LLC may make reasonable modifications to scheduling, program delivery, or service arrangements when necessary.

If a purchased product or service cannot be delivered as agreed, an appropriate remedy will be determined in accordance with applicable law and contractual obligations.

9. Customer Responsibility

Customers and coaching clients are encouraged to make informed purchasing decisions.

Before completing a purchase, please ensure that:

You understand what is included in the product or service.
You have reviewed the applicable price and payment obligations.
You understand the participation requirements, where applicable.
You have reviewed this No Refunds & Cancellation Policy.

Personal dissatisfaction, changes in circumstances, or failure to achieve an anticipated outcome do not automatically entitle a customer or coaching client to a refund.

10. Exceptions Required by Law

Nothing in this policy limits or excludes consumer rights that cannot legally be waived.

Where applicable law requires a refund, cancellation right, credit, or other remedy, those legal requirements will take precedence over conflicting provisions of this policy.

11. Policy Updates

Illumination Life Coaching LLC reserves the right to revise this policy to reflect changes in business operations, services, or legal requirements.

Updated policies will be posted on our website with a revised effective date.

Changes will not retroactively override rights or contractual terms applicable to completed purchases where prohibited by law.

12. Contact Information

For questions concerning purchases, cancellations, or this policy, please contact:

Illumination Life Coaching LLC

Division: She Shifts

Website: https://sheshiftsexperience.com

Email: xanimariaglobal@gmail.com