Client Experience & Operations Coordinator

WORK WITH US

Client Experience & Operations Coordinator

Part-Time | Remote | United States

The Role

The Client Experience & Operations Coordinator helps each applicant, client, and customer receive organized, thoughtful support. This role combines day-to-day administration, coaching application and waitlist coordination, course support, and community administration. You will work with the Founder and coaches to keep communication and the client experience consistent.

What You’ll Do

Respond to inquiries and provide accurate information about She Shifts offerings and next steps.
Organize applications and waitlist records; communicate decisions approved by the Founder.
Coordinate onboarding, coaching schedules, reminders, and follow-up communication.
Help customers with course access and refer technical issues to the appropriate support person.
Welcome community members, share approved updates, and moderate discussions when the community is active.
Maintain confidential records and refer coaching, payment, or sensitive concerns to the appropriate team member.

What You’ll Bring

Experience in client service, administration, or virtual business support.
Strong written communication, organization, follow-through, and professional boundaries.
Comfort using scheduling tools, spreadsheets, online courses, and community platforms.
Reliable internet, a private workspace, and respect for the Biblical Kingdom foundation of She Shifts.

Role Details

This is a part-time position. Weekly hours, schedule, compensation, engagement terms, and start date will be discussed with qualified applicants before an offer is accepted.

INTERESTED IN JOINING SHE SHIFTS?

Share your resume and a brief example of how you have supported clients or managed several administrative priorities.

1. I am applying as a:

2. Please briefly share your professional background and coaching experience. How does your experience relate to this position?

3. External applicants: Please list your active life coaching certification(s), the issuing organization(s), and your total years of professional coaching experience.

Internal applicants may enter N/A.

4. Are you willing to complete the required She Shifts curriculum and training and coach according to the established She Shifts framework, Biblical Kingdom principles, and God-Man Partnership?

5. Do you have a private, quiet workspace, reliable high-speed internet, and the necessary technology to conduct confidential virtual coaching sessions?

6. Are you legally authorized to work in the United States?

1. Are you applying as an internal or external applicant?

2. Please describe your professional experience in customer service, administrative support, client coordination, or business operations. How has your experience prepared you for this position?

3. Do you have experience using digital tools or software to manage scheduling, client communications, records, or administrative tasks?

4. Are you comfortable providing professional customer support, including step-by-step guidance, assisting with technical difficulties, answering questions about coursework and program navigation, resolving customer concerns, and escalating issues to management when necessary?

5. Are you comfortable handling confidential client information, maintaining professional communication, and following established company policies and procedures?

6. Are you able to maintain a quiet, professional, and private remote work environment that allows you to communicate with clients, provide assistance, and protect confidential client and company information?

7. Are you legally authorized to work in the United States?